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Information on Online Dispute Resolution

The European Commission provides a platform for out-of-court online dispute resolution, which can be found at www.ec.europa.eu/consumers/odr. You can find our e-mail address in our imprint.

act AC Tischendorf Rechtsanwälte does not participate in dispute resolution proceedings before a consumer arbitration board.

In the Czech Republic, the Czech Trade Inspection Authority (CTIA) provides out-of-court settlement of consumer disputes (Alternative Dispute Resolution – ADR). Only consumers are entitled to apply for an out-of-court settlement. ADR is based on voluntary participation of the parties, CTIA does not have authority to resolve disputes or to force parties to come to an agreement.